Complaint against CRUK over F2F costs is not upheld

first_img The complaintThe complainant approached the FRSB in June 2012 and asked for a resolution. The FRSB’s compliance manager considered the complaint aginst Howard Lake | 17 April 2013 | News Complaint against CRUK over F2F costs is not upheld About Howard Lake Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world’s first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of GoodJobs.org.uk. Researching massive growth in giving. the Fundraising Promise clause “We are honest and open” The Fundraising Standards Board (FRSB) has rejected a complaint about Cancer Research UK’s response to questions about the costs of its face-to-face (F2F) fundraising activities. The Board unanimously judged that the charity had adhered to the relevant requirements of the Fundraising Promise and the Institute of Fundraising’s Key Principles of the Code of Fundraising Practice. Background to the complaintThe complaint arose from a series of contacts begun in June 2011 when the complainant first questioned CRUK about its F2F costs and return on investment. CRUK replied in August 2011 and the dialogue continued until March 2012, when the charity declined to give further detail, referring the complainant back to its original letter.CRUK’s argument centred around how much commercially sensitive information it was willing to make public. Advertisement AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis  14 total views,  2 views today AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis and the Institute of Fundraising’s Accountability and Transparency in Fundraising Code of Practice (which has been updated since then)It was concluded that CRUK had not breached the Promise or the Code. Stage 3 adjudicationThe complainant was not satisfied with this judgement and asked for the complaint to be escalated to the FRSB’s Stage 3 adjudication. The complainant argued that CRUK had declined to answer some of the questions. AdjudicationMeeting on 20 March 2013, the FRSB Board unanimously agreed that CRUK had handled the complainant’s queries” in a reasonable and fair way”, answering the majority of questions put to the charity about the costs of F2F fundraising campaigns.However, the Board cautioned the charity for failing to refer the complainant to the FRSB when it became clear that the charity could not resolve the complaint. The charity has assured the Board that changes have been instituted to ensure that this will not happen again.Colin Lloyd, Chair of the Fundraising Standards Board, said: “Disclosure of information such as the costs of charity fundraising campaigns is a very sensitive area. It is crucial that charities are open and honest with supporters, but at the same time the Board understands that they cannot – nor would we expect them to – give away commercially sensitive information. It can often be a difficult judgement call about where to draw the line and we feel that Cancer Research UK took a balanced and reasoned approach.”The full adjudication report can be downloaded from the FRSB.www.frsb.org.uklast_img read more

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